Reference

Terms and Conditions That Govern Your okjkt16 Account

These terms set out what you agree to when you open and use your okjkt16 account, including how wallet payments via DANA, OVO, and GoPay are handled, how your account is managed, and what applies when you access the platform where local law permits.

Account use rulesDANA, OVO, GoPay wallet termsAccess subject to local lawAccount security obligationsHow to raise a dispute
okjkt16 Terms and Conditions That Govern Your okjkt16 Account
TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or you need to flag a concern about your account or a wallet transaction, our support team handles terms-related queries directly. You can reach us through live chat, email, or the in-account help form — all three routes land with the same team. For wallet disputes involving DANA, OVO, or GoPay, have your transaction reference number ready before you get in touch.

Live Chat Open a chat from your account dashboard. Have your account ID and wallet reference ready for any payment or terms dispute you want to raise.
Email Support Send your terms or account query to our support address. Include your registered email and the specific clause or transaction you are asking about.
In-Account Help Form Log in, go to Help, and submit a terms query form. This creates a tracked ticket so you can follow the status of your request.
HOW WE HANDLE THIS

How okjkt16 Manages Your Account and Data

These four areas cover the practical side of how your account information is held, how access is secured, and what you can request at any time. We keep this consistent across all account types — whether you joined via mobile browser or a direct link in Yogyakarta or anywhere else in a supported region.

Data Retention

We hold your account and transaction records for as long as your account is active and for a period after closure, in line with applicable record-keeping requirements.

Account Security

Your login is protected by OTP verification at each session. Never share your PIN or OTP code — we will never ask for it via chat, email, or phone.

Cookies and Session Data

We use session cookies to keep you logged in across page loads and to remember your wallet preference between DANA, OVO, and GoPay on mobile.

Request Access or Changes

You can request a copy of your account data or ask us to correct inaccurate details by contacting support with your registered email and account ID.

Frequently Asked Questions About These Terms

These are the questions we get most often about how the terms work in practice — especially around wallet payments, account access, and what happens if something goes wrong.

The core terms are the same for all wallets. The one consistent rule is that your DANA, OVO, or GoPay wallet must be registered in the same name as your okjkt16 account.

We may suspend or close your account. Before any action, our team reviews the activity. You can contact support to raise a query or dispute within the review period.

No. Your account is personal and non-transferable. Sharing login credentials or allowing another person to transact on your account is a direct breach of these terms.

We post a revised date at the top of this page whenever terms change. Continuing to use your account after a change is posted means you have accepted the updated version.

Contact our support team via live chat or email, provide your registered email address and account ID, and we will process your data access request through the in-account help route.

This usually happens when wallet name and account name do not match. Contact support with your GoPay transaction reference number and we will investigate and advise next steps.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.